Welsh-speaking receptionist
Darllenwch y dudalen hon yn GymraegA receptionist who speaks Welsh with your callers
Tilly answers your phone in Welsh, from the greeting to taking the message, and switches to English when a caller prefers it. Every message reaches you in English, straight away.
Welsh with your callers
She greets callers in Welsh, tells them in Welsh that calls are recorded, and takes names, addresses and details in Welsh.
English when they prefer it
On Pro and Business she switches to English as soon as a caller speaks it, and back again.
Messages in English for you
Whatever language the call was in, your email, text alert and dashboard summary are in English. You do not need to speak Welsh.
Native Welsh voices
Choose Ffion, Angharad or Rhodri, native Welsh speakers, or a Welsh-accented English voice such as Hannah or Chris.
Hear her in Welsh
Sample calls in Welsh, voiced by native Welsh speakers, with the English under each line.
Harbour Plumbing & Heating
Water through the ceiling on a Saturday night
Saturday, 9:40pm · voice: Ffion, gentle Welsh speaker from Carmarthenshire
What Dave got
Urgent message, texted to Dave straight away
Text to Dave
URGENT msg: Sarah Mitchell 07700 900123 - Water coming through kitchen ceiling at 14 Park Road, Didsbury, M20 3AB. Stopcock now off.
- Caller
- Sarah Mitchell
- Call back on
- 07700 900123
- Job
- Leak through kitchen ceiling
- Postcode
- M20 3AB
- Urgency
- Urgent
Dave also gets the email summary, and Sarah is saved as a contact, so Tilly greets her by name next time.
Why answer in Welsh
In the 2021 Census, about 538,000 people in Wales aged three and over (17.8%) said they could speak Welsh (Office for National Statistics). Answering in Welsh lets those callers use the language they choose, and shows your business values it.
Set up in a few minutes
- 1In her settings, choose Welsh as her language under Voice and greeting.
- 2Pick a Welsh-speaking voice: Ffion, Angharad or Rhodri.
- 3On Pro or Business, add English (en) under Advanced, Extra languages, so she can switch.
- 4Check her Welsh greeting, or write your own.
Welsh as her main language is on every plan, from £29 a month + VAT. To switch between Welsh and English on the same call, choose Pro (£59) or Business (£119). Every plan starts with a 14-day free trial.
Questions
Do I need to speak Welsh?
No. She talks to callers in Welsh and writes everything for you in English: messages, text alerts and call summaries.
Can she switch between Welsh and English on the same call?
Yes, on Pro and Business. Add English as an extra language and she answers in whichever language the caller uses.
Which plans include Welsh?
Every plan can answer in Welsh. Switching between Welsh and English on the same call is on Pro and Business.
Does she understand spoken Welsh?
She is built to understand spoken Welsh. If she does not catch something, she asks the caller to repeat it rather than guessing, just as she does in English.
Can I write my own Welsh greeting?
Yes. Choosing Welsh gives her a standard Welsh greeting, and you can change it to your own words at any time.
Is she a real person?
No, she is an AI receptionist. If a caller asks, she says she is your business's AI receptionist and offers to take a message.
A receptionist who speaks Welsh with your callers
Welsh as her main language is on every plan, from £29 a month + VAT. To switch between Welsh and English on the same call, choose Pro (£59) or Business (£119). Every plan starts with a 14-day free trial.