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Estate and letting agents

An AI receptionist for estate agents, letting agents and property managers

Books viewings and valuations and logs maintenance reports from tenants.

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What it handles

  • Work out whether the caller is buying, selling, renting, letting a property, or a tenant reporting a problem.
  • For a viewing, take the property address or reference and suitable times.
  • For a maintenance report, take the property address, the problem and how urgent it is. A gas smell means they must call 0800 111 999 straight away.

Ready-made for estate and letting agents

Your receptionist starts with answers and questions written for estate agents, letting agents and property managers. You change anything in the dashboard, in plain English.

What Tilly asks estate agents, letting agents and property managers' callers

  • The property address or reference the caller is calling about
  • Name and call-back number, read back to check

While they talk, Tilly checks

  • The postcode: where it is, how far from you, and whether you cover it

Treated as urgent

gasleakfloodno heatinglocked outbreak in

Books appointments on Pro and Business plans.

Sample call

Hear her answer for estate agents

Ring a demo business yourself

Keystone Lettings

A tenant with no heating

Sunday, 7:20am · voice: Katie, clear, friendly British voice made for customer service

Sunday, 7:20am · Keystone Lettings0:00 / 1:24

What the maintenance team got

Urgent repair logged and texted to the on-call manager

Text to the maintenance team

URGENT msg: Liam Walsh 07700 900246 - No heating or hot water at Flat 3, 22 Castle Street, NG1 6AA. Boiler error F28. No gas smell.

Caller
Liam Walsh (tenant)
Property
Flat 3, 22 Castle Street, NG1 6AA
Problem
No heating or hot water, boiler error F28
Gas smell
No
Urgency
Urgent

Tilly checks for a gas smell first on every heating call, and never pretends to be a person.

Plans for estate agents, letting agents and property managers

Starter

For sole traders who miss calls on the job

£29a month + VAT

£34.80 a month including VAT

  • 40 calls a month included, then 45p a call
  • Your own UK local number, or keep yours and forward
  • Answers questions about your business
  • Detailed messages by email
  • Call summaries and transcripts
  • Contacts list of every caller
  • Transfer urgent calls to 1 number
Most popular

Pro

For busy teams who book appointments by phone

£59a month + VAT

£70.80 a month including VAT

  • 150 calls a month included, then 35p a call
  • Books appointments into your diary
  • Text alerts for urgent calls
  • Up to 3 transfer rules
  • Recognises returning callers by name
  • Answers in 20+ languages
  • Webhooks for your CRM, Zapier or Make
  • Learns your prices from your website or documents
  • Your brand voice, logo and colours
  • Design up to 2 voices of your own

Business

For multi-site and high-volume businesses

£119a month + VAT

£142.80 a month including VAT

  • 500 calls a month included, then 25p a call
  • Up to 3 receptionists and numbers
  • Up to 10 transfer rules
  • Full voice and model controls
  • Learns from your website, documents and brand guidelines
  • Design up to 5 voices of your own
  • Priority support