How many of your calls go unanswered?

Questions

Is it really free?

Yes. There is no charge and no obligation. We run it because it is the quickest way to see whether Tilly would help your business.

What does whoever answers hear?

A short recorded message: "Hello. This is an automated test call, booked by (your business name) to check how calls to this number are answered. You do not need to do anything. Thank you, goodbye." Then the call ends.

What if my voicemail answers?

We hang up without leaving a message, and the report says the call went to voicemail.

Which number will the calls come from?

0330 165 4951. It is our own number: if anyone rings it back, they reach Tilly.

Which numbers can I check?

The UK number your customers ring: a landline, an 03 number or a mobile. Not 08 or 09 numbers.

Can I stop it once it has started?

Yes. The confirmation email links to a page for your check, where you can cancel the calls still to come.

How often can I run it?

Once per number every 30 days. Three calls are a small sample, so the report is a snapshot rather than a measure of every call.

What do you keep?

Your name, business, number and email, to run the check and send the results. We delete them after 30 days, apart from a scrambled copy of the number that stops it being checked more than once a month. We only email you about Tilly if you tick the box.