How much does BT AI Receptionist cost?
BT's AI Receptionist page does not show a monthly price. It says the service is sold in 100-minute bundles, from 100 to 14,000 minutes a month, and billed on the minutes of the calls you receive.
When a bundle runs out, the service stops answering unless you buy more minutes or switch on overage, which costs a higher rate per minute, is off by default and can have a spending cap. BT emails your account administrator at 80% and 100% of your minutes. An optional one-hour education session from its partner ITEL costs £150, one-off.
The page also advertised 50% off the 100 and 300-minute packages for six months, for orders from 2 October to 20 November 2026.
Tilly's plans are £29, £59 and £149 a month, with 40, 150 or 400 calls included, then 50p, 50p or 50p for each extra call. Nothing stops answering when you go over: extra calls are added to your next invoice. Our guide to what an AI receptionist costs in the UK compares other providers too.
What BT AI Receptionist does
BT says its AI Receptionist answers calls 24/7, or only in your business hours if you prefer, and can handle several calls at once. It answers common questions, books appointments and meetings, captures leads and routes callers to the right person in your team. It can be trained on your website, FAQs or uploaded documents, and BT's leaflet says it refreshes what it knows when your website changes. BT says you can have as many AI receptionists as you need, on a monthly rolling contract.
BT's leaflet says AI Receptionist integrates with all voice solutions, fitting in with whatever business phone system you have in place.
Where Tilly is different
- A price on the page. Three plans with the calls included and a set price for each extra call, so you know the cost before you start.
- Priced by the call, not the minute. A long call costs the same as a short one, and sales calls she screens out are never counted.
- A free trial you start yourself. Every plan starts with a 14-day free trial, with no card needed, and you can be answering calls within minutes.
- Alerts straight to you. An email for every message and booking, and a text for urgent calls on Pro and Business.
- British voices. 29 voices in 9 British and regional accents, including native Welsh speakers.
Which should you choose?
If your business phones are already with BT and you want everything from one supplier, BT's AI Receptionist may be the simpler choice. If you want to see the price before you buy, pay by the call and try it free today, Tilly is built for that. You can hear Tilly answer a call or read how set-up works.