Not every caller waits
Some callers ring off while the phone is still ringing, or as soon as they hear a greeting. Missed-call text back sends each of them one short text from your business name, so they know you noticed and how to reach you.
When the text is sent
- Your own phone rang first, nobody picked up and they rang off (ringing your phone first is on Pro and Business)
- They rang off at voicemail without leaving a message
- They put the phone down while Tilly was greeting them, before saying anything
Callers who leave a message, make a booking or are screened out as a sales call are not texted.
Polite by design
- UK mobiles only, and at most one text a week to the same caller
- Never sent to withheld numbers, your own number, numbers you have blocked or callers marked as spam
- Every text ends with a short stop link, and stopping covers every text from your business
- Every text sent is listed in your dashboard, and the call notes that she texted them
Your words or ours
Our wording says sorry you missed them and gives your number to call back on. Or write your own, up to 300 characters, with {business} and {number} where your business name and number should go.
Off until you switch it on
Turn it on in your receptionist's call handling settings. It works on every plan.