MOT and service reminder texts, set on the call

Reminders your customers ask for

When a caller mentions when their MOT, service or check-up is due, she offers to text them before it. Only a clear yes sets one.

MOT, service and check-up reminders

Only set after the caller says yes

Texted from your business name before it is due

Included on all plans.

Set on the call, while the date is fresh

The easiest moment to set a reminder is when the date comes up. Tilly does it there and then on the call, so nobody has to remember to do it later, and the customer hears from you when it is time to book.

How she offers one

Garages: when she looks up a registration and the vehicle check finds the MOT date, she offers a text before the MOT runs out
Everyone else: when a caller says when their service or check-up is due, she offers the same
She sets a reminder only after a clear yes, and keeps what the caller agreed to, with the date, as the record of their consent
Reminders go to UK mobiles only

Sent when you choose

Choose whether the text goes 7, 14, 21 or 28 days before the due date. It comes from your business name, says what is due and when, gives your number to book, and ends with a stop link.

Every reminder in one place

The Reminders page in your dashboard lists every reminder waiting to go, with what the caller agreed to. Cancel any of them with one click, and see every text that has been sent. If a caller uses the stop link, their waiting reminders from your business are cancelled too.

Off until you switch it on

Turn on reminder texts in your receptionist's call handling settings and she starts offering them. It works on every plan.

Questions

How does she know when an MOT is due?

For garages, when a caller gives a registration she checks the vehicle, and the check includes the MOT expiry date. For anything else she uses the date the caller gives her.

Will she set a reminder without asking?

No. She offers it, and only sets it once the caller has clearly said yes. What they agreed to is saved with the reminder.

What if the date is very close?

If the reminder day has already passed, the text goes the next day. If it is due within two days, she offers to book it in on the call instead.

Can a customer stop the reminders?

Yes. Every text has a short stop link, which stops all texts from your business to that number and cancels any reminders still waiting. You can also cancel a reminder from your Reminders page.

Which plans include reminder texts?

Every plan. They are off until you switch them on.