What she did, at a glance
Each report covers the month before and shows:
- Calls she answered, and the minutes she spent on the phone
- How many came in while you were closed
- Messages taken and bookings made
- Calls she put through to you, and calls you took yourself
- Sales calls she screened out
- Callers texted to call back, if you use missed-call text back
- New callers, and your busiest day
What the work could be worth
Add your average job value and the report multiplies it by the messages and bookings she took, to show what that work could be worth. It is your own figure, and not every message becomes a job, so treat it as a guide rather than money in the bank.
Straight to your inbox
The report goes to the same email addresses as your alerts, on the 1st of each month. A month with no calls sends no report. Turn it off, or set your average job value, in your receptionist's alert settings.