The calls you do not want
Energy brokers, directory listings and marketing offers eat into your day. Tilly recognises a sales pitch, says the business is not interested and ends the call politely.
Not counted, ever
Calls she screens out as sales calls, and calls under 10 seconds, are never counted towards your plan.
Genuine callers first
If a caller turns out to be a customer after all, she carries on and helps them as normal. You can switch screening off at any time.